1. Privacy Policy (Introduction & Scope)
Hibachi Catering respects the privacy of every guest and visitor. This Privacy Policy explains how we handle personal information collected from our website users and customers across California.
It covers online reservations, contact forms, service inquiries, in-person bookings, and payments processed through our platforms. By accessing our site or scheduling an event, you agree to the practices described here.
We are committed to transparency, discretion, and safeguarding the experience our guests expect from premium Japanese catering.
2. Data We Collect
We collect information you provide directly and data gathered automatically when you interact with our website.
- Contact details: name, email address, phone number.
- Event information: date, time, location, guest count, menu preferences, and special notes.
- Account and communications: messages submitted through forms, reservation history, and follow-up correspondence.
- Technical data: IP address, device type, browser version, cookie identifiers, and basic analytics insights.
3. How We Use Your Data
We use personal information to deliver an exceptional, safe, and compliant catering service:
- Process, confirm, and manage reservations and private hibachi experiences.
- Provide dedicated customer support and respond to inquiries.
- Coordinate scheduling, logistics, and operational updates for your event.
- Share marketing news or offers when you have provided consent.
- Improve site performance, guest satisfaction, and culinary services.
- Meet legal, tax, and regulatory requirements.
- Prevent fraud, misuse, or security incidents.
We do not sell personal data to unaffiliated third parties for their advertising or marketing campaigns.
4. Payments
Payments are completed through PCI-compliant processors such as PayPal, Venmo, and Stripe. Hibachi Catering never stores full credit or debit card numbers on our systems.
We retain limited transaction metadata—including payer name, amount, and confirmation details—for receipts, reconciliation, and compliance obligations.
5. Cookies & Analytics
Our site leverages cookies and similar technologies to deliver a refined experience:
- Strictly necessary cookies: support navigation, security, and essential features.
- Performance and analytics cookies: provide insight into site usage and help us improve service.
- Functionality cookies: remember preferences such as language and booking details.
- Advertising cookies: may personalize promotions, where applicable.
You control cookies via browser settings or the site’s preference tools. Blocking cookies can limit functionality. If we publish a standalone Cookie Policy, it supplements this section.
6. Data Security
We protect personal data with layered safeguards: SSL/TLS encryption, strict access controls, least-privilege permissions, secure hosting, employee confidentiality commitments, proactive monitoring, and incident response protocols.
While no method is entirely foolproof, we routinely review and enhance our security measures.
7. Third-Party Services & Disclosures
We partner with trusted vendors that help deliver our services, including:
- Website hosting and infrastructure providers.
- Payment processors and billing platforms.
- Email and SMS delivery partners.
- Analytics and performance tools.
- Operational support and reservation management systems.
These vendors may process data solely to perform contracted services for Hibachi Catering and must uphold rigorous privacy and security standards. When transfers occur across borders, we implement contractual or comparable safeguards.
8. Data Retention
We retain data only as long as needed to fulfill the purposes outlined here or comply with the law:
- Reservation and inquiry records: typically maintained for about 24 months to support scheduling and guest services.
- Payment and transaction records: preserved for approximately 4–7 years to satisfy tax and accounting obligations.
- Analytics logs: stored for shorter periods and aggregated or anonymized whenever feasible.
When information is no longer necessary, we securely delete or de-identify it.
9. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access or obtain a copy of your personal information.
- Correct inaccurate or incomplete details.
- Delete information, or request restriction or objection to processing.
- Receive data in a portable format.
- Withdraw consent where we rely on it (for example, marketing messages).
To submit a request, email info@hibachicater.com. We may verify your identity before responding and aim to resolve requests within applicable timelines. If you disagree with our response, you may appeal by replying to our decision.
10. California Residents (CCPA/CPRA)
California residents have the right to:
- Know the categories and specific pieces of personal information we collect, use, and disclose.
- Correct inaccurate personal information.
- Request deletion of personal information, subject to lawful exceptions.
- Opt out of any “sale” or “sharing” of personal information. Hibachi Catering does not sell personal information as defined by California law.
- Limit the use of sensitive personal information where applicable.
- Exercise privacy rights without discrimination.
We provide notice at collection when you submit information. To exercise your rights, email info@hibachicater.com or use any “Do Not Sell or Share” controls where offered.
11. Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor’s information has been provided, we will remove it promptly.
12. Policy Updates & Contact
We may update this Privacy Policy from time to time to reflect new services, legal requirements, or best practices. The latest version and effective date will always appear on this page.
For questions, clarifications, or privacy requests, contact us at info@hibachicater.com.
