Terms & Conditions (Active)
By booking with Hibachi Catering, you agree to the following terms and conditions.
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Pricing & Fees
Menu prices are per person and may change without notice.
A 3% operations service charge applies to all reservations.
Travel is billed at $3.00 per mile from ZIP 92591 to the event location (round-trip) using the shortest reasonable driving route.
Stair handling is $4.00 per step when unloading or setup requires stairs.
Sales tax applies to the total purchase.
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Deposits & Payments
A non-refundable deposit is required to reserve any date.
The remaining balance is due one day prior to the event.
Late balances may accrue 1.5% monthly interest (or the legal maximum).
Returned payments or chargebacks incur a $35 administrative fee plus processor and collection costs.
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Gratuity
For parties of 20 or more guests, an automatic 18% gratuity applies.
For smaller events, a gratuity of 18–30% is customary and may be added upon request.
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Scheduling & Setup
Standard arrival is 30–60 minutes before the agreed start time.
Optional early table setup is available at $100 per hour when confirmed 3–4 days in advance.
Client will provide level workspace, safe access or parking, and—if contracted—reasonable access to power and water.
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Changes
Changes within 48 hours of the event (start time, guest count, menu, table colors, and similar) incur a $50 same-day change fee.
No changes can be accommodated within 8 hours of start time due to staffing and fresh procurement requirements.
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Cancellation & Reschedule
Client may cancel and reschedule once to a future available date by emailing info@hibachicater.com with at least 15 calendar days’ notice.
Reschedule credit is valid for 6 months from the cancellation date.
Reservations made less than 3 days before the event are not eligible for cancellation or reschedule.
Cancellations within 48 hours forfeit the minimum deposit.
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Inclement Weather (Outdoor Events)
We do not cancel for weather. Client is responsible for accommodations such as tents or covered patios. Cooking may occur under a garage or carport if space and ventilation allow, and indoor relocation is permitted if safe. If full cancellation is necessary due to weather, notify us 15 or more days prior to remain eligible to reschedule.
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Open Flame, Propane & Tents (California)
Client must secure all venue approvals and required permits for LP-gas or propane and any tents or canopies per local fire code and AHJ rules. Open-flame cooking is not permitted inside tents; clearances and other requirements apply. If the site is non-compliant, Hibachi Catering may decline service without refund.
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Allergies & Cross-Contact
Client shall notify us at least 5 business days in advance of any allergies. Despite best practices, cross-contact may occur in shared environments. The Big-9 allergens include milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, and sesame. No allergen-free guarantee is provided; Hibachi Catering assumes no liability for reactions when notice is late or absent.
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Food Safety & Leftovers
We maintain safe temperatures during service. After service ends, all leftover food becomes the client’s responsibility.
Two-hour rule (or one hour if above 90°F) applies to perishables. Hibachi Catering is not responsible for food consumed after service or removed from temperature control.
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Wait Time & Overtime
Delays not caused by Hibachi Catering are billable at $50 per chef per 30 minutes, subject to staff availability.
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Damage, Clean-Up & Trash
We perform standard cleanup of our cooking and service area. Client is responsible for venue trash or recycling and any damage to property caused by guests, third-party vendors, or venue conditions.
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Chef Unavailability / Substitution
We will use reasonable efforts to substitute if a scheduled chef is unavailable. If no replacement can be secured, the deposit attributable to that chef will be refunded.
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Liability Cap & Indemnity
Hibachi Catering’s total liability for any claim shall not exceed the amounts paid by the client for the specific services giving rise to the claim. Hibachi Catering shall not be liable for incidental, consequential, or punitive damages.
Client agrees to defend, indemnify, and hold harmless Hibachi Catering and its personnel from third-party claims arising out of the client’s venue, guests, or legal non-compliance.